A two-step Process for Pricing New Clients

This week's question from my portal “The Neagle Code: Directions for Life” comes from someone who wishes to remain anonymous. 

Neagle Code Question

In my business, I don’t have a specific service, package, or program that I sell. We have to build out what we’ll do for each client because I offer so many different services.

I usually can’t figure out everything they need during the first sales call. The call ends, and I tell them I will put together a scope of work and send a proposal by email. We either go back and forth and they agree…or they will say it’s too much.

It’s hard for me to price my services and get started with a new client when I don’t have the scope of work figured out right away. How can I make it easy to collect their payment info on the first call?

Neagle Code Answer

I’d recommend you use a two-step process, with two separate calls.

Use the scope of work as an evaluation process to figure out whether they’d be a good client, and also to figure out the pricing.

On the first call, gather all the information about the outcome they want. Calculate what they need.

Then, on the second call, present a package to them. That’s where the sale can happen.

If your business has a multistage process for selling, then it’s important for you to really understand what outcome they want — AND to assess their level of urgency in getting it.

Once you have a crystal-clear vision of what they want, you can paint that vision for them, based on the information they give you.

On the second call, start by saying, “OK, let’s talk about what you said you wanted…”

Repeat to them exactly what they told you, using their language.

As you take them through each piece — tie each of your services back to the outcome they want.

Do this multiple times throughout the conversation, while getting their agreement.

You’re also looking for the amount of urgency they have for doing this now.

When you’re doing an evaluation and constructing what you’ll deliver to them, you’ll have plenty of time to think about what their real sense of urgency is…versus flitting with it conversationally.

At the end of the second call, ask, “Do you have any questions about this?” Or ask if they have any questions about each piece.

If you’re answering their questions, or hearing “yeses” all the way through — you’re getting their agreement.

Present the terms of the service, how long it will take, and what’s needed to get started: “Here’s what the cost will be. I just need a credit card, we’ll get a contract going, and we can begin this today.”

This process takes a bit longer, but it’s also more solid, and you’re getting their agreement along the way

Because you’re having this interaction back and forth, they’re showing you what kind of client they are. If they can’t follow you through that multiple-stage sales process, you can be sure they’d be a pain-in-the-butt client.

If they can stick with you, answer your questions, and deal with you explaining what’s going on — all of that is confirmation you’re probably picking somebody who’d be a good client.

PS: If you enjoy reading my weekly Neagle Code, you'll LOVE my podcast, The Successful Mind. You can expect cutting edge information and strategies relating to success mindset, leadership, wealth creation, and relationships, all based in Universal Law and my own experience creating a multi-million dollar business.

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Understanding resistance: how to tell if something is not right for you

This week's question from my portal “The Neagle Code: Directions for Life” comes from Amanda E.

Neagle Code Question

How do you know the difference between when resistance is because something isn't right for you vs. resistance because you REALLY need to do it to take yourself to the next level? Thanks so much, David!

Neagle Code Answer

What a fantastic question!

I think it would help if we used a specific example here, and because so many entrepreneurs resist sales, let’s use that as the example.

First things first. When you decide to do anything in your business it is important to ask the question,

“Is this taking me closer to my goal, or further away?”

We know that the lifeblood of any business is really sales. If you don’t have sales you don’t have a business.

Making sales calls WILL bring you closer to your goal, if your goal is to build your business.

Yet many people will tell me that they are not sales people; that it’s just not in their personality.

And it’s a big lie. They are resisting doing the thing that will grow their business because of fear.

The crazy thing is that many people won’t even try. To really understand if something is not for you, you have to do it long enough to determine if it’s not for you.

Herein lies the difference between knowing if something is not right for you or if you’re resisting something.

I’m sure you’ve all heard the phrase, “You won’t know if you like it until you try it.” There’s a lot of truth to that statement.

If you’re wondering if you’re resisting something, get very honest with yourself. Determine if doing it will bring you closer to your goal, and if it will, DO IT!

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PS: The Neagle Code: Directions for Life is a weekly no-cost program that is open to everyone! Each week, I'll select and personally respond to one question received via the above “The Neagle Code” page that I feel in my heart will help the most people. (You may choose to remain anonymous if you wish, with our full support.) It is my deep, heartfelt intention that ~ in answering your questions ~ I may provide you with the Universal Truths that in committed application, will set you free. Simply submit YOUR burning question at: www.DavidNeagle.com/ask-david to participate.

[5 Simple Steps to Unshakeable Self-Confidence Series] Article #12 ~ Step 5: Revel in Your Unshakeable Self-Confidence


If you practice Steps 1-4 as I’ve been teaching you to do in this series, a rise in self-confidence will occur as a natural result.

In other words, if you identify the thought that is keeping you stuck, and then replace that thought with one based on Universal Law (Steps 1 and 2), you’ve dealt with the part of your problem that you are consciously aware of.

However, it is often difficult to identify the real problem.

For example, earlier in this series, I told you about my client who was afraid to make sales calls because he cared so much what people thought about him.

I helped him to understand this was because he was still trying to get approval from his father, and because he didn’t accept himself.

Therefore, every sales conversation became a conversation with his father, where he wanted his prospects to accept him, too.

Not only does that kind of neediness repel clients, but if he’s seeking approval from his clients, he can’t help them. For instance, he won’t say what they need to hear if they might get mad at him as a result.

That’s not serving the client. That’s serving his own ego needs at the expense of the client.

Confidence from the Inside Out
When you put a new roof on your house, you don’t want to just slap new shingles onto a rotting roof deck. You want to make sure the decking is sound.

That’s why in Steps 3 and 4 I had you go deeper, into your subconscious, which, in fact, directs your results.

To change negative beliefs in your subconscious, I asked you to identify the cause of what you want, and then take bold action toward that goal.

For instance, the cause of deep friendships in your life is to be a friend yourself, and to take bold friendship actions on a daily basis.

By taking bold action, you get a new result, which your subconscious has to accept. That creates a new belief that then begins to direct even better results. And step by powerful step you begin to change your life for good.

This naturally infuses your entire being with confidence from the inside out.

Acknowledge and Celebrate
So here we arrive at Step 5, where you begin to see those fruits of your diligence and hard work.

The life you want is beginning to unfold before your eyes, and your confidence continues to grow. As your confidence grows, you take bigger and bolder actions, which creates an amazing upward spiral of results.

That’s wonderful, but don’t just gloss over your success.

Don’t just move on to the next big thing, without acknowledging your accomplishment, without saying to yourself: “Hey, look what I did!” Without feeling that healthy flush of pride, and letting it rush through you.

That’s why Step 5 is about acknowledgment and celebration.

I want you to pause for a moment to look back at how far you’ve come.

Revel in your new-found, unshakeable self-confidence.

And give yourself a big pat on the back for a job well done.

David Neagle, The Million Dollar Income Acceleration Mentor and author of The Millions Within, teaches entrepreneurs and commission-based sales professionals how to quantum leap their current incomes past the 7-figure income level, often in less than 12 months. As a world-class speaker, sales trainer, and success-mindset mentor to some of the globe’s top CEOs, David also privately mentors big decision-makers in their pursuit of quantum success and peace of mind.

 

 

 

Can you take the fear out of sales calls?

This week's question from my portal “The Neagle Code: Directions for Life” comes from someone who wishes to remain anonymous.

Neagle Code Question

What can I do to have a breakthrough in sales? I'm a new entrepreneur; I sell service-based trainings to corporations. I'm great at facilitating the trainings, but brand new to sales. I have a sales coach and I'm learning great sales technique, but I have a huge emotional and or psychological block to pick up the phone and make the calls.

How do I get over this self sabotage…this non identification with the sales piece?

Thanks!

Neagle Code Answer

Hi and thanks for your question!

I love your questions about how to get over this self-sabotage. The truth is though, that you can’t get over it.

You must go THROUGH it.

Think about it like this: You know you have an irrational fear of making calls, you know you need sales to grow your business, and you know that you’re not “comfortable” making calls.

So what if you just got comfortable being uncomfortable? How would things change?

What if instead of trying to get over the self-sabotage, you simply blew right through it?

I see so many entrepreneurs avoiding making sales calls because it’s uncomfortable, when in fact, making sales means doing something FOR someone rather than TO someone.

So why wouldn’t you get up each morning excited to pick up the phone and HELP someone?

Don’t spend time trying to figure out why you don’t want to make sales or how you can be comfortable; simply pick up the phone and connect with someone.

Have a meaningful conversation that’s in service to THEM, and walk right through that fear of making those calls.

The more you study sales strategy and the more you pick up the phone, the easier it will get, and you will be excited to make those calls.

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PS: The Neagle Code: Directions for Life is a weekly no-cost program that is open to everyone! Each week, I'll select and personally respond to one question received via the above “The Neagle Code” page that I feel in my heart will help the most people. (You may choose to remain anonymous if you wish, with our full support.) It is my deep, heartfelt intention that ~ in answering your questions ~ I may provide you with the Universal Truths that in committed application, will set you free. Simply submit YOUR burning question at: www.DavidNeagle.com/ask-david to participate.

[5 Pillars of Influence Article Series] Article #4 ~ What Is the “Why” Behind Your Sales Style?

In this series I’m teaching you how to master the art of influence, so you have the power to change business problems into profitable opportunities ~ including turning the objections of your prospects into iron-clad commitments.

Part of that process involves identifying which of the four main styles feels most comfortable to you when conducting sales conversations.

Are you:

• The “warm friend”?

• The “stern parent”?

• The “seducer”?

• Or the “shamer”?

Being able to name your natural sales style is important, so that you can then ask yourself why.

The Why

Why does it feel more comfortable for you to employ that particular style in your sales conversations?

You want to know the answer to that question so that you can determine whether or not your comfort stems from emotional weakness.

For instance, are you their “friend,” because you know that warmth, enthusiasm and good will can encourage prospects to take a scary leap of faith? Or, are you friendly in your sales conversations because you’re afraid you’re going to upset somebody? Or because you have the need to be liked?

Are you the “seducer,” because you think that sex appeal is your only appeal and the only way to get people to listen to you? Or, are sensuality and a playful allure natural expressions that draw people to you like a magnet?

Are you the “shamer” because you have the need to belittle others in order to feel superior? Or do you truly want to help people step into a new and uncomfortable change ~ and you know that this style is very effective in psychologically triggering the audience to accept the offer.

Is the “stern parent” comfortable because you always have to be in control? Or, do you know that your direct and matter-of-fact truth-telling are the best swords for cutting through the haze of your prospects’ denial and fear?

Now What?

As you can see, there are potential positives and negatives associated with each style. So what do you do if your why stems from a weak place?

First, you need to face that weakness, and acknowledge what it’s costing you and your clients.

For example, it’s likely decreasing your sales, undermining your influence with others, and greatly diminishing your effectiveness as a leader, teacher or coach.

Next, you need to start influencing yourself. You don’t necessarily need to change the style that feels comfortable to you, just get rid of the fear that currently fuels it.

For example, let’s say, like a lot of people, you have a warm friend style because you’re afraid of making somebody upset. If that’s the case, you need to push through that fear and give yourself another experience.

So the next time in a sales conversation, when you feel that inner prompting to speak up or tell the truth or guide the conversation to an uncomfortable place, and you’re afraid to, do it anyway.

Show yourself that you and the other person can survive a little upset.

In fact, not only can you both survive it, but your pushing through your own fear can lead to a breakthrough for both of you.

And then your warm encouragement can be the perfect soft landing to then guide your prospect to his or her next step.

What is that next step?

Very likely, it’s working with you.

 

David Neagle, The Million Dollar Income Acceleration Mentor and author of The Millions Within, teaches entrepreneurs and commission-based sales professionals how to quantum leap their current incomes past the 7-figure income level, often in less than 12 months. As a world-class speaker, sales trainer, and success-mindset mentor to some of the globe’s top CEOs, David also privately mentors big decision-makers in their pursuit of quantum success and peace of mind.

[5 Pillars of Influence Article Series] Article #3 ~ How To Influence Yourself

If you want to influence others to buy your products and programs, you must first influence yourself.

I’ve been telling you that for a few weeks, and now I’m going to show you how.

1. Get Real

The first step to influencing yourself is to get real. You need to be honest with yourself about the ideological prison that you’re in, so that you can influence your ideal prospects to get out of theirs.

For instance, do you believe in abundance or do you believe in lack? Do you believe that if you have the desire, the way to meet that desire is in your life right now? Or are you telling yourself what you can’t afford? Or why you can’t have what you want?

Negative beliefs like these steal thousands from your bottom line every year. They repel high-paying clients and blind you to the opportunities that are all around you.

Fortunately, you can change your beliefs, and, as I said, the first step to that is acknowledging the prison bars that they’ve created for you.

2. Talk to Yourself

Your spouse, business, children or pets all require your attention and have an impact on you emotionally. If you immediately move from interacting with problems or issues to jumping on the phone, you will surely carry reaction energy into your sales call.

If you remember, “reaction energy” is most people’s primary mode, where they just react to whatever is going on. If you carry that energy into a sales call, you have a tendency to use force as a tool. You may reveal too much to your prospects or want to be right or try to make them wrong. Whatever you do, you’re not in your power.

That’s why every sales conversation needs to begin with a conversation with yourself.

Spend 10 minutes before every sales call, asking yourself questions like these:

“What is the desired outcome of this call?”

“What energy state do I need to be in, in order to be influential when I’m on the call?”

“How will I help this person get out of his/her prison?”

“How am I going to influence him/her?”

In those 10 minutes you can totally shift to a place of “influence energy,” which means that you sit in your power with the highest good of your prospects in mind, and direct your conversations in a way that lets the prospects influence ~ and sell ~ themselves.

3. Gain Knowledge

The third key to becoming your own power of influence is to gain knowledge at the level that you want to be, not where you are.

Be willing to stretch your mind and travel to events. If you won’t invest in trainings for yourself, how can you expect your clients to invest in yours?

If, instead, you know in your gut the value of reaching for where you want to be, as opposed to where you are, you can persuasively demonstrate that value when your prospects are huddled in the dank corner of their prisons, afraid to face their fears.

It’s Not Difficult to Do

Becoming your own power of influence is not rocket science, but it is just as transformative for you.

By incorporating these simple mindset shifts, you can totally change your results.
You can empower yourself to impact other people’s lives for the good, while boosting your own income to the stars.

David Neagle, The Million Dollar Income Acceleration Mentor and author of The Millions Within, teaches entrepreneurs and commission-based sales professionals how to quantum leap their current incomes past the 7-figure income level, often in less than 12 months. As a world-class speaker, sales trainer, and success-mindset mentor to some of the globe’s top CEOs, David also privately mentors big decision-makers in their pursuit of quantum success and peace of mind.

Still Afraid to Make That Call?

This week's question from my portal “The Neagle Code: Directions
for Life”
comes from Dominic.

Neagle                 Code Question


Hi David!

I know what I have to do to grow my business, but every time I get the courage to pick up the phone and reach out to someone, fear stops me and I end up allowing myself to get distracted. I don’t know what to do to overcome this. Any suggestions are appreciated.

Neagle                                               Code Answer

Hi Dominic and thanks for your question.


Here’s the truth, the fear isn’t going to go away or decrease unless you step through it.

One of the biggest gifts of being human is that we have the ability to choose.

You can choose to pick up the phone and reach out, or you can choose to let fear be your excuse..


Regardless, it’s your choice.

The great thing about this is that you can start small and build momentum too.

Try setting small goals like speaking to one person today. Don’t let yourself go to sleep tonight without having checked it off your list.

You’ll begin to realize the only thing that makes picking up the phone hard is what’s going on between your two ears, and it will get easier.

Tomorrow, set a goal of speaking to 2 people, and gradually increase your goals as you build your confidence muscle.

Pretty soon that fear will be just a whisper.

But it’s not going to happen unless you CHOOSE to move forward regardless of how it “feels”.

Pick up the phone now, call a prospect and give yourself a fantastic experience!

Just Believe,®
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PS: The Neagle Code: Directions for Life is a weekly no-cost
program that is open to everyone! Each week, I'll select and personally respond to one question received via the above “The Neagle Code” page that I feel in my heart will help the most people. (You may choose to remain anonymous if you wish, with our full support.) It is my deep, heartfelt intention that ~ in answering your questions ~ I may provide you with the Universal Truths that in committed application, will set you free. Simply submit YOUR burning question at: www.DavidNeagle.com/ask-david to participate.