Why did my best client let me go?

This week's question from my portal “The Neagle Code: Directions for Life” comes from Kalisee.

Neagle Code Question

Hi David,

I’m a social media specialist and I recently received an email from a really great client letting me know that she no longer wants to receive my services. She has 4 months left in her commitment with my company, and I have no idea what’s happened as she’s received great ROI from working with me. I’m not sure how to respond to her email. Do you have any suggestions?

Neagle Code Answer

Hi Kalisee,

Thanks for the question!

My number one rule of thumb in situations like this is to never respond via email.

I recommend you pick up the phone and reach out to your client.

First, it’s imperative that you find out what’s caused her to request to be released.

Do not make assumptions.

It could be that she’s had a family emergency or it could be that something has triggered her into fear, worry and doubt.

You’ll never know if you don’t call her, and if you don’t know, you can’t help her.

Approach the conversation in a way that let’s her know that you truly care about what she’s experiencing and ask questions that get to the bottom of what’s really going on.

From there you can decide together what is the best course of action.

In my experience, those phone calls are very powerful and usually end up in the client feeling better and sticking with the program with a renewed sense of possibility.


PS: The Neagle Code: Directions for Life is a weekly no-cost program that is open to everyone! Each week, I'll select and personally respond to one question received via the above “The Neagle Code” page that I feel in my heart will help the most people. (You may choose to remain anonymous if you wish, with our full support.) It is my deep, heartfelt intention that ~ in answering your questions ~ I may provide you with the Universal Truths that in committed application, will set you free.


    • Melissa, you can’t control what your client is feeling and if that person makes a choice to bury their head in the sand you can only do your best to make contact. If they are not picking up the phone, send them a text. If they are not responding to that, send them an email. You are doing your part to support your client, but in the end it’s their choice to sit in the trigger. If they continue to hide, then perhaps its time to let them go. You can’t want it more for someone than they want it for themselves.