This week's question from my portal “The Neagle Code: Directions
for Life” comes from Brianna.
Thanks for the question!
My number one rule of thumb in situations like this is to never respond via email.
I recommend you pick up the phone and reach out to your client.
First, it’s imperative that you find out what’s caused her to request to be released.
Do not make assumptions.
It could be that she’s had a family emergency or it could be that something has triggered her into fear, worry and doubt.
You’ll never know if you don’t call her, and if you don’t know, you can’t help her.
Approach the conversation in a way that let’s her know that you truly care about what she’s experiencing and ask questions that get to the bottom of what’s really going on.
From there you can decide together what is the best course of action.
In my experience, those phone calls are very powerful and usually end up in the client feeling better and sticking with the program with a renewed sense of possibility.