A two-step Process for Pricing New Clients

This week's question from my portal “The Neagle Code: Directions for Life” comes from someone who wishes to remain anonymous. 

Neagle Code Question

In my business, I don’t have a specific service, package, or program that I sell. We have to build out what we’ll do for each client because I offer so many different services.

I usually can’t figure out everything they need during the first sales call. The call ends, and I tell them I will put together a scope of work and send a proposal by email. We either go back and forth and they agree…or they will say it’s too much.

It’s hard for me to price my services and get started with a new client when I don’t have the scope of work figured out right away. How can I make it easy to collect their payment info on the first call?

Neagle Code Answer

I’d recommend you use a two-step process, with two separate calls.

Use the scope of work as an evaluation process to figure out whether they’d be a good client, and also to figure out the pricing.

On the first call, gather all the information about the outcome they want. Calculate what they need.

Then, on the second call, present a package to them. That’s where the sale can happen.

If your business has a multistage process for selling, then it’s important for you to really understand what outcome they want — AND to assess their level of urgency in getting it.

Once you have a crystal-clear vision of what they want, you can paint that vision for them, based on the information they give you.

On the second call, start by saying, “OK, let’s talk about what you said you wanted…”

Repeat to them exactly what they told you, using their language.

As you take them through each piece — tie each of your services back to the outcome they want.

Do this multiple times throughout the conversation, while getting their agreement.

You’re also looking for the amount of urgency they have for doing this now.

When you’re doing an evaluation and constructing what you’ll deliver to them, you’ll have plenty of time to think about what their real sense of urgency is…versus flitting with it conversationally.

At the end of the second call, ask, “Do you have any questions about this?” Or ask if they have any questions about each piece.

If you’re answering their questions, or hearing “yeses” all the way through — you’re getting their agreement.

Present the terms of the service, how long it will take, and what’s needed to get started: “Here’s what the cost will be. I just need a credit card, we’ll get a contract going, and we can begin this today.”

This process takes a bit longer, but it’s also more solid, and you’re getting their agreement along the way

Because you’re having this interaction back and forth, they’re showing you what kind of client they are. If they can’t follow you through that multiple-stage sales process, you can be sure they’d be a pain-in-the-butt client.

If they can stick with you, answer your questions, and deal with you explaining what’s going on — all of that is confirmation you’re probably picking somebody who’d be a good client.

PS: If you enjoy reading my weekly Neagle Code, you'll LOVE my podcast, The Successful Mind. You can expect cutting edge information and strategies relating to success mindset, leadership, wealth creation, and relationships, all based in Universal Law and my own experience creating a multi-million dollar business.

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How to Handle Toxic Family Members

This week's question from my portal “The Neagle Code: Directions for Life” comes from someone who wishes to remain anonymous. 

Neagle Code Question

I have a family member who is lashing out and telling me all kinds of crazy, wild things. It’s exhausting to deal with. I have that person in my life on a limited basis. I’ve set boundaries. I’ve made peace with the situation. I’ve tried to forgive and have acceptance.

But still…they keep creating chaos in my life. Every time something happens, it takes energy to work through it, because it’s triggering.

Can I keep them in my life and become “immune” to their toxicity? Or do I need to remove them from my life?

Neagle Code Answer

If you’ve restricted your exposure to that person, drawn very clear boundaries, and they still continue to break them — the only choice you have left is to remove that person from your life.

Every time they break your boundary, they re-traumatize you.

You’ve got to get that person out of your life.

Even if it’s a family member. Even if it’s your mom.

We have the ability to choose. We get to create our life however we want it.

Sometimes those choices are difficult when it’s people we love. But when they become toxic, and they won’t change — you have to choose what’s best for you, your spouse, and your kids.

If you think you can build up your “mental fortitude” to a place where you’re unaffected by their toxic behavior…it won’t happen. That’s magical thinking.

You could do that with a random person walking down the street. But with people you love, you have to be vulnerable with them, so that you can love them. You cannot allow yourself to be vulnerable AND have a shield up at the same time. That’s what keeps the toxicity going.

Note: there’s a huge difference between toxic and dysfunctional.

Dysfunctional is when maybe the person is argumentative, or not polite. Or they don’t respect mild boundaries, like time.

Toxic is abusive — they’re affecting you psychologically, emotionally, or physically.

Toxic is when they don’t honor and respect your point of view, or your decisions in life. Or they’re telling you that you need to change, so they can feel better.

It’s completely exhausting to be around someone like that. Sometimes the effects are so bad, it harms your health.

When we’re in a relationship with anyone, and their behavior has become toxic, and they’re not willing to change it — the only choice we have is to leave.

The healing of a relationship like that requires BOTH parties to accept responsibility for their contribution to the problem.

Your family member isn’t doing that.

Don’t be in denial about what they’re doing.

Your responsibility is to you, your spouse, and your kids. Not to any of those other people.

First and foremost, you have a responsibility to make sure you’re healthy, and that your environment is healthy. That is self-love.

You have a responsibility to keep toxic people away from your children.

When your kids see you letting a toxic person remain in your life — you’re teaching them it’s OK to tolerate toxic people in their lives.

You’re not doing something TO a toxic person by removing them from your life. You’re doing something FOR you, and the quality of your life. That’s how you make peace with it.

PS: If you enjoy reading my weekly Neagle Code, you'll LOVE my podcast, The Successful Mind. You can expect cutting edge information and strategies relating to success mindset, leadership, wealth creation, and relationships, all based in Universal Law and my own experience creating a multi-million dollar business.

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[Recommendation] Books that fuel me

This week's question from my portal “The Neagle Code: Directions for Life” comes from someone who wishes to remain anonymous. 

Neagle Code Question

Hi David!  What do you believe is the single best place to start studying if I’m new to the “personal development” world?

Neagle Code Answer

I was just asked this question at a meeting I attended last week…actually I was asked about my favorite book.

And my answer was that I don’t have a favorite…I LOVE them ALL!

But I will give you a list of the books that I’ve found most helpful to my growth and the growth of my students.

If someone were to ask me what book has been the most influential in my life, I would say it is The Science of Getting Rich by Wallace Wattles. I still remember the day I picked it up and read it, and I can honestly say, since that day over 20 years ago, I’ve never travelled or taught without it.

It’s a book that explained so much for me, and even now, I can open any page, at any time and see the truth in its pages. It appears to be a short simple book, but actually I’ve found that there are hidden “secrets” that most people miss.

I’m going to be sharing those secrets in a free training I’m hosting on Tuesday. If you’ve read it several times, or even if you’ve never picked the book up before, I invite you to join me.

If you’re interested, CLICK HERE.

The other books I’d recommend are:

  • You2
    – by Price Pritchett

  • God Works Through Faith
    – by Robert A. Russell

  • The Four Agreements
    – by Don Miguel Ruiz

  • Think & Grow Rich
    – by Napoleon Hill

  • Working With The Law
    – by Raymond Holliwell

Before you go blasting through each of these books to check them off your list, I suggest that you “STUDY” them. Go slow and take them chapter by chapter.

Each one of them contains pure gold.

And once again, if you’d like to begin your book study with me, click below to register for my upcoming free training!

PS: If you enjoy reading my weekly Neagle Code, you'll LOVE my podcast, The Successful Mind. You can expect cutting edge information and strategies relating to success mindset, leadership, wealth creation, and relationships, all based in Universal Law and my own experience creating a multi-million dollar business.

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Overcome the Fear of Rejection

This week's question from my portal “The Neagle Code: Directions for Life” comes from someone who wishes to remain anonymous. 

Neagle Code Question

I was working with your question of, “What am I resisting?” and I’ve come to realize that I’m resisting being rejected in my work/business. If someone tells me “No,” it feels like I just want to give up. It touches on the idea that I’m not good enough.

No one has even told me straight up, “No.” I’m just scared of the idea of them telling me no.

How do I build and strengthen my self-worth?

Neagle Code Answer

Understand this:

When you’re in that fear of rejection, you’re not thinking about how you could help the other person. You’re thinking about preserving yourself.

When someone rejects you, it has nothing to do with you.

It doesn’t matter what they’re rejecting you about, either. It has to do with whatever is going on inside of them that’s causing them to say no.

When we’re in business, and we’re offering something that would benefit others — whether it’s a product or service — and they need that product or service, and they’re saying no…what they’re really doing is denying themselves of some kind of benefit or improvement in their life. They’re scared to move forward.

It has nothing to do with you.

Who rejected you when you were a child? Your mom or your dad?

Every time somebody tells you “no,” it’s like having both of your parents reject you. It’s like having them say you’re not good enough, and “We don’t love you.”

…That’s what your subconscious mind hears.

Here’s the absolute truth. Brace yourself…

It doesn’t matter if your parents loved you or not. Because you’re an adult now, and your responsibility is to love yourself.

When you allow yourself to be the way you’re being right now, you’re saying, “I don’t love myself enough to not need it from someone else.”

Here’s an exercise:

Every day, identify three things you appreciate about yourself.

…And this is very important. You’ve got to get rid of the anger you have for your parents. You’re never going to be able to fully love yourself until you do.

You can’t will it away. The anger needs to be expressed. You’ve got to get it out of your body.

Sit down and write a letter to your parents. You’re not going to give it to them — but tell them how angry you are at what they did (or didn’t do), and how they weren’t there for you.

Allow yourself to feel all that emotion.

Next, find three things every day that you appreciate about yourself. Start focusing on the things you love in life.

You have to save yourself. Nobody’s coming to save you. I’m sorry they didn’t come when you were six…but you’re not six anymore.

You have to let it go.

PS: If you enjoy reading my weekly Neagle Code, you'll LOVE my podcast, The Successful Mind. You can expect cutting edge information and strategies relating to success mindset, leadership, wealth creation, and relationships, all based in Universal Law and my own experience creating a multi-million dollar business.

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Why we attract needy clients

This week's question from my portal “The Neagle Code: Directions for Life” comes from someone who wishes to remain anonymous. 

Neagle Code Question

My partner and I have a law practice. It’s always our goal to provide excellent service to everyone.

But sometimes we find ourselves feeling compelled to do far more for a client. We’ve found that those individuals end up being unhappy, or lashing out at us. We know there’s some kind of correlation there — between our going overboard with our services, and having unruly clients. We’re struggling to identify what we’re doing to cause that?

Neagle Code Answer

You’re taking on clients you shouldn’t be taking on. They’re needy.

When you initially sit down with someone who’s a potential client, there needs to be a little bit of THEM selling you on why you should take them on as a client.

If you’re taking on just anybody, you’ll overlook red flags right from the very beginning. They’ll be the most giant pain-in-the-ass you’ve ever had to deal with.

Here’s an example:

Say someone’s sitting in front of you, telling you about what’s going on in their life. I would look at their problem and say:                                     

“I understand your situation. Here’s this issue. In order for me to help you with this, you’re going to have to follow my directions. If you can’t do that, then we’re both going to be miserable. I’m not willing to be miserable. So, tell me why I should take you on as a client?”

You’re going to piss off some people when you say that.

But for those who know how to accept responsibility for their own results, they’re going to appreciate your directness. They’re going to tell you why you should take them on as a client.

If someone said that to me, I would totally get where they were coming from.

PS: If you enjoy reading my weekly Neagle Code, you'll LOVE my podcast, The Successful Mind. You can expect cutting edge information and strategies relating to success mindset, leadership, wealth creation, and relationships, all based in Universal Law and my own experience creating a multi-million dollar business.

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How Do I Hold Myself Accountable?

This week's question from my portal “The Neagle Code: Directions for Life” comes from someone who wishes to remain anonymous. 

Neagle Code Question

How do I keep myself accountable to my goals and deadlines I set? Should I hire a coach, or is there a way to do it myself?

Part of this is, I’m doing something I don’t really love to do. I have a family and responsibilities that aren’t going away. What I really want to do is educate people and help them change their lives.

Neagle Code Answer

People often ask me, “How do I control my mindset? How do I hold myself accountable?”

This question always indicates that a person is doing something they don’t want to do.

If you’re doing something you love and you WANT to do it — then you wouldn’t need to be “held accountable.” You would just get up every day, and do it. You’d do it to the best of your ability.

We only have this problem when we’re doing something we don’t want to do… OR if we’re afraid of it.

Which one is it for you? Is it something you don’t love? Or something you’re afraid of?

If you don’t love what you’re doing… ask yourself: “Why am I continuing to do something I don’t really love?”

Why can’t you do what you love AND meet your responsibilities?

Ask yourself: “What do I love to do?” Figure out how to bridge the gap between doing what you “have” to do and doing what you LOVE to do.

When we don’t have a passion in life that means everything to us — any fear will stop us.

When you pick the thing you love to do the most, you’ll crawl over a mountain to get it done. The courage and enthusiasm will show up, allowing you to conquer any fear.

When you’re doing something you love, you don’t need a coach to get past the fear.

If you really want to help people — find one person every day that you could help in some way. You can help them with absolutely anything.

You can do this without thinking about business, clients, customers, or charging anyone.

Start embracing this gift in all areas of your life. If you go to the gas station, ask someone, “Is there something I can do for you today to make your day great?”

Give people gifts, smile at them, tell them they look amazing. Over-tip someone. Find ways to be a benefit to every person you come in contact with.

You’re not doing it for acknowledgement. You’re doing it because that’s your purpose in life.

This will get you in touch with the side of yourself that you are suppressing — that says, “I can’t do what I love, because of all the responsibilities I have.”

If you really want to help people, it won’t matter what it is. Find people to help every day.

PS: If you enjoy reading my weekly Neagle Code, you'll LOVE my podcast, The Successful Mind. You can expect cutting edge information and strategies relating to success mindset, leadership, wealth creation, and relationships, all based in Universal Law and my own experience creating a multi-million dollar business.

Will you do me a favor? Subscribe, listen and leave me a review! I'd love to know what you think!

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Let go without losing control

This week's question from my portal “The Neagle Code: Directions for Life” comes from someone who wishes to remain anonymous.

Neagle Code Question

You’ve often asked, “What are you resisting?”  Well, I’m resisting letting go of control. I know that in order to push my business where I want it to be, I need let go of control. I cannot do everything myself.

I’ve tried letting other people do things for me — but sometimes they don’t do what I expect them to do.

How do I let go of my need to control, without losing the integrity of my vision?

How do I let go of control, without settling for less than what I want?

Neagle Code Answer

Amazing question!!

There are certain things you let go of control of… and there are certain things you don’t.

It’s your business, so you have to give it direction.

You’re in control of the people you hire to do the job you expect them to do. You’re in control of holding them accountable for that.

You’re not in control of them doing the work. That’s where you give direction only.

Your direction needs to be clear and concise. When you hire someone, make sure you’re hiring a person who can do the job you need done.

What I typically find in people who have a control issue is — they subconsciously hire people whom they can control. They don’t hire people who are independent enough to take the direction, and who can do a better job than you’d do yourself.

As a business owner, think of yourself as a conductor of a symphony. You want the best symphony in the world. You’re looking for the best people who can play specific instruments you need to make your symphony really sing.

All you’re doing is directing everyone and keeping them in time, based on where the music is telling you to go.

The “music” is in us — it’s our dream, our goal, our vision.

You communicate your vision to everyone you hire, who plays the instruments in your company. You start to love it, because you have people who are masters at playing their instrument in your business. You’re directing where they’re going, so it’s all in harmony. The whole thing moves like a beautiful piece of music.

Also — don’t hire people who take things personally. Hire people who can handle criticism well.

When they make mistakes, you’ll need to correct them to help them improve. The idea is that they take the feedback and make the corrections — not get so offended by it that they can’t move on.

If you have a control issue, then when somebody makes a mistake, it makes you feel out of control.

So ask yourself: “How am I communicating with that person from my own insecurity?”

Always take responsibility for how someone else is showing up in YOUR business — and you’ll fix the problem completely.

PS: If you enjoy reading my weekly Neagle Code, you'll LOVE my podcast, The Successful Mind. You can expect cutting edge information and strategies relating to success mindset, leadership, wealth creation, and relationships, all based in Universal Law and my own experience creating a multi-million dollar business.

Will you do me a favor? Subscribe, listen and leave me a review! I'd love to know what you think!

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Do I have a Dark Side?

This week's question from my portal “The Neagle Code: Directions for Life” comes from Brian O.

Neagle Code Question

David… I’ve heard you mention the “Dark Side” MANY times over the last couple of months and I’m paying attention, but I still have confusion about what a “Dark Side” really is. Every time I hear it, I think it must be a bad side or an evil side of myself. Can you clarify please?

Neagle Code Answer

I’d be happy to explain!!

Human beings have a tremendous amount of creative power that can be consciously used in their life to create any life that they desire.

If we start with that frame and then think to ourselves, how many people don't create the life they desire, the question then becomes, “Why don't they?”

Where did this power go and how did they become so impotent in their own life that they can't actually create the life that they desire?

It actually is a power that gets suppressed by ideas that conflict with the higher side of ourselves.

Let me explain… the higher side of the human personality, or who we are at our core, is something that is tapped into Universal truth.

And what truth really does is allows us to live prosperously. It allows us to remove pain and suffering from our life to a great extent. It allows us to surround ourselves with magnificent people and magnificent situations and opportunities to really not only explore, but experience the grandeur of life and be a benefit to other people as well.

But when we are growing up and we're taught to suppress the true essence of who we are, it starts to form what we call The Dark Side. So, the Dark Side is like a mixing bowl in front of you. In it there is a combination of:

  • your greatest assets and power,
  • parts of you that you were told that were wrong,
  • parts of you that you were shamed about,
  • parts of you that you carry guilt about,
  • and tremendous secrets that we carry in life,

And unfortunately, most people don't think that they can let the dark side of themselves out because what will evidently happen is that people will reject them.

In essence, our Dark Side is the powerful TRUE side of ourselves that we were shamed for, ridiculed for, or made wrong for… and so we hid those pieces of ourselves in the dark and gave our greatest power away to someone else.

I’d love to shed light on YOUR Dark Side and help you tap into its power, which is why I’m hosting a FREE 60-minute training this week that I’ve titled, Tap Into The Power of Your Dark Side. CLICK HERE for the details!

PS: If you enjoy reading my weekly Neagle Code, you'll LOVE my podcast, The Successful Mind. You can expect cutting edge information and strategies relating to success mindset, leadership, wealth creation, and relationships, all based in Universal Law and my own experience creating a multi-million dollar business.

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They think I’m too expensive

This week's question from my portal “The Neagle Code: Directions for Life” comes from someone who wishes to remain anonymous.

Neagle Code Question

I recently parted ways with a client who was becoming a toxic relationship. After making that decision, many new leads showed up in my pipeline.

I’ve had calls with several of them, but many haven’t panned out. I believe part of it is “sticker shock” — they think I’m too expensive.

Now I’m starting to go into doubt, fear, and worry. I’ve become a split personality. Some days, I’m focused, pumped up, excited about my goal, and ready to do what I need to do. Then something happens… a client says, “No,” or they cancel the call before we talk. I’ll think, “That one didn’t work; now I’m screwed.”

It’s a back-and-forth battle. I’m frustrated with myself, and starting to fear this won’t work — maybe my goals are wrong. Why am I doing this?

Neagle Code Answer

Thanks for the GREAT question!

When you have a vision and a goal for your life and business, it is your responsibility to hold onto that dream.

It’s not anybody else’s responsibility to verify that you’re on the right track by buying from you.

Everyone has a dream, and everyone is responsible for holding on to their own dream.

If someone doesn’t see the value in what you offer, and is not willing to pay for it — there could be a million different reasons why. But it has nothing to do with you.

It has nothing to do with you being on the right track, or being on the wrong track.

It IS an indication that they’re not the right client for you.

This is where I see people get really messed up. They’re using outside verification to determine whether or not they’re doing the right thing.

The responsibility for that is squarely in your hands.

You’re responsible for bringing your vision and goal into the world. You’re responsible for finding the people who see the value in it.

More people will always tell you “no” than “yes.” That’s how business works.

Your job is to find the people who see the value, and who will say yes.

For the ones who don’t — don’t take it personally, because it’s not personal. Their “no” is a reflection of everything going on in their life, their judgments, and their evaluation of things.

It has nothing to do with you.

There are plenty of people here for you, who will buy from you, so you can become wealthy… and THEY can receive the service you’re offering.

But the vision is yours. You have to hold it, and go look for the right people. That’s it, period.

Every time someone says “no” or doesn’t show up for a call — all that is saying is they weren’t the right person to begin with. That’s it.

Move on from it, and find those who are right for you.

PS: If you enjoy reading my weekly Neagle Code, you'll LOVE my podcast, The Successful Mind. You can expect cutting edge information and strategies relating to success mindset, leadership, wealth creation, and relationships, all based in Universal Law and my own experience creating a multi-million dollar business.

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Lost? Find yourself by doing THIS

This week's question from my portal “The Neagle Code: Directions for Life” comes from someone who wishes to remain anonymous.

Neagle Code Question

David… I HATE when someone asks me what I want. My brain literally goes blank when faced with that question. I have tried everything to get a clear picture of what I want and where I want to go, and all I see in my mind is static. Is there something I can do to help me get clear?

Neagle Code Answer

Thanks for the fantastic question!

Most people don’t spend enough time looking deeply at their own life.

Here’s what I suggest:

Take an entire day, and go sit in nature where it’s quiet.

(If you’re in a big city, and can’t find a quiet place… get everyone out of your house for the day, and spend the entire day just sitting alone).

Get yourself a notepad, pen, or pencil. (Don’t use the computer for this exercise.) Something magical happens when we put pen to paper.

Just sit there.

…And start writing whatever comes into your mind.

It doesn’t matter how crazy or off topic it seems… write it all down.

I’d suggest giving yourself a full 12 hours to do this exercise. Start early in the morning, maybe after you’ve showered. (The shower is more metaphorical than anything else. It’s like you’re cleansing yourself and your mind.)

Prepare yourself a cup of tea, coffee, fresh greens, or whatever you like. (No alcohol.)

Sit down, and be quiet. Be present. Pay attention to whatever is running through your mind. As different ideas and topics go through your mind, write them all down.

As you do this, you’ll begin to find a sense of “order” coming into your mind.

Your thoughts will become more orderly and clearer. They’ll become more directed.

Once you get the most “common” thoughts out of your head and on to the pape… you’ll find that new thoughts start coming to the surface… thoughts you’ve never had before.

You can ask yourself a question.

You could ask your subconscious mind, “Please show me what I want to do in life.” “Show me what my next goal is.” “What do I really desire?”

“Reveal to me what I want most. What do I want to be, do, or have?”

You could even drawn three columns on the page:

“Be” in the first column.
“Do” in the second column.
“Have” in the third column.

Write down anything that comes to mind in each column.

Eventually, you’ll start coming up with things that inspire you, things that bring you freedom, joy, happiness, and excitement.

As you write those things down, you’ll open the door for more of that “road” to reveal itself to you.

PS: If you enjoy reading my weekly Neagle Code, you'll LOVE my podcast, The Successful Mind. You can expect cutting edge information and strategies relating to success mindset, leadership, wealth creation, and relationships, all based in Universal Law and my own experience creating a multi-million dollar business.

Will you do me a favor? Subscribe, listen and leave me a review! I'd love to know what you think!

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