Why new clients back out and how to save the sale

This week's question from my portal “The Neagle Code: Directions for Life” comes from someone who wishes to remain anonymous.

Neagle Code Question

Hi David!

After studying your sales strategy, I can say that I can now make a fair number of sales. HOWEVER, the problem I’m experiencing now is that I can’t seem to KEEP the sale! In the past month four people have contacted me 3-4 days after I’ve sold them, and told me that they needed to back out.

What am I doing wrong???

Thanks so much!!

Neagle Code Answer

Great question.

If you’re getting people who are changing their mind after an initial sale, it means that you may be missing a key component in your sales conversation.

One of the most overlooked parts of a sales conversation actually happens AFTER the sale has been made.

Let me explain.

Once the sale has been made and you have received a deposit, it is crucial for you to continue the conversation by telling them what to expect.

Example:

“You know, you’ve just made a big decision to invest in yourself and grow. And we know that anytime your ego feels threatened you will create circumstances in your life to get you to change your mind or to stop moving forward. So let me ask you something. What’s going to cause you to change your mind?

This accomplishes two things. It lets them know what to expect so if they start to create chaos, they can quickly identify it for what it really is. And second, if they decide to change their mind, you can resell them using their own words.

Example:

“When we spoke a couple of days ago, you said that overwhelm can derail you. Now you’re telling me that you are overwhelmed and can’t move forward. Isn’t this interesting? Your ego is paying a mind trick on you, so let’s go back to the truth…. (and then you re-engage them in the resale conversation).

If you end your conversations using this technique, you’ll find that your new clients will feel well informed and will be more likely to stick with their initial commitment.

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PS: The Neagle Code: Directions for Life is a weekly no-cost program that is open to everyone! Each week, I'll select and personally respond to one question received via the above “The Neagle Code” page that I feel in my heart will help the most people. (You may choose to remain anonymous if you wish, with our full support.) It is my deep, heartfelt intention that ~ in answering your questions ~ I may provide you with the Universal Truths that in committed application, will set you free. Simply submit YOUR burning question at: www.DavidNeagle.com/ask-david to participate.

Got a challenge? Email me for help!

This week's question from my portal “The Neagle Code: Directions for Life” comes from Nicole.

Neagle Code Question

Hi David!

I have been plagued by the same challenge for several months now…not enough clients. It’s to the point where I need to start cutting back on my spending which feels constricting and based in lack. The biggest problem: I can’t figure out how to overcome this challenge and it is SO frustrating…what is going on?

Thanks so much!

Neagle Code Answer

Hi Nicole and thanks for your question.

First let’s look at what challenges in our life and business REALLY are…

1) They are necessary for growth.
2) They hold hidden lessons that you need to learn about yourself.
3) They are neither good or bad…they just “are”.

Webster’s Dictionary defines a challenge as: a stimulating task or problem.

But here’s what I want you to see:

You are experiencing this challenge because there is something that you need to learn about yourself, and the challenge keeps recurring because you are resisting learning what the challenge itself is trying to get you to see.

Each challenge we are faced with has a hidden message…a hidden lesson that we need to learn in order to become the person we need to become to fulfill our dreams.

If you find yourself with the same challenge over and over, you need to take a deep look into what you may be resisting hearing, seeing, doing or being, that’s keeping that challenge in your life.

In this instance, you may be resisting something within your sales conversation.

You may be resisting reaching out to prospects.

You may be resisting being seen..

The list could go on.

Look deep into your challenge to identify what you may be resisting and reach out for help if you still can’t identify the resistance from someone who is a qualified coach.

If you are reading this, chances are you are faced with a challenge that you are seeking to solve. Post your challenge below and I’ll do my best to explain what that challenge may be trying to tell you.

Or if you prefer to remain anonymous, simply send an email containing your challenge to [email protected] and I’ll respond.

Let’s overcome these challenges together and make miracles happen!

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PS: The Neagle Code: Directions for Life is a weekly no-cost program that is open to everyone! Each week, I'll select and personally respond to one question received via the above “The Neagle Code” page that I feel in my heart will help the most people. (You may choose to remain anonymous if you wish, with our full support.) It is my deep, heartfelt intention that ~ in answering your questions ~ I may provide you with the Universal Truths that in committed application, will set you free. Simply submit YOUR burning question at: www.DavidNeagle.com/ask-david to participate.

Hiring advice to grow a successful team

This week's question from my portal “The Neagle Code: Directions for Life” comes from Malcolm.

Neagle Code Question

Hi David!

The good news about me is that I’m really ready to grow my team. The bad news is that I don’t have much experience hiring, and the hires I’ve made in the past…well…let’s just say they haven’t been the best hires. Do you have any guidelines on hiring or advice you could share with me as I grow my team?

Thanks much!

Neagle Code Answer

Congrats on your decision to grow and thanks for the great question!

When doing ANY hiring, you always need to first start with yourself.

Are you the right person to do the hiring? Be honest.

Do you have a poor track record of turn over within your business?

Businesses lose money every time they have to fire and hire, so at times, it’s often less time consuming and more cost effective to turn to a professional to assist you in hiring.

Most people don’t even realize this is an option.

An outside hiring service is skilled at not only knowing what questions to ask you to make sure you attract qualified people, but also what questions to ask the potential employee.

They can be more objective and know how to “read between the lines” in an interview so that only qualified people who will match your culture make the cut.

If you feel like you are the person to do the hiring, sit down and make a list of all the qualities and skills you’re looking for in the “right” person.

Be specific. When hiring you want to be able to clearly explain both duties and expectations.

I once had the honor of having my friend Tony Hsieh of Zappos.com speak from my stage and he always encourages people to hire slow and fire fast.

I couldn’t agree more.

If you find that you are still having difficulty finding the right person to fill a role in your company, you may need to take a long hard look at why you are attracting the situation.

Are you keeping yourself the bottleneck in your company so you feel important?

Do you have issues with trusting someone else to do a job that you know you can do well?

Remember, everything starts with you, so the more clear and honest you can be with yourself and others, the easier that position will be to fill.

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PS: The Neagle Code: Directions for Life is a weekly no-cost program that is open to everyone! Each week, I'll select and personally respond to one question received via the above “The Neagle Code” page that I feel in my heart will help the most people. (You may choose to remain anonymous if you wish, with our full support.) It is my deep, heartfelt intention that ~ in answering your questions ~ I may provide you with the Universal Truths that in committed application, will set you free. Simply submit YOUR burning question at: www.DavidNeagle.com/ask-david to participate.

4 tips for better boundaries in life and business

This week's question from my portal “The Neagle Code: Directions for Life” comes from Stefany B.

Neagle Code Question

Hi David!

I feel like my business is swallowing me up, and it’s to the point now that I can’t see a difference between my personal life and my business life. Even my friendships and relationships are steeped in my business to the point where I feel like I can’t have a genuine conversation without someone in my life asking for coaching or business tips. I know I need to untangle this, but am unsure of the steps.

Thanks!

Neagle Code Answer

Hi Stefany, and thanks for this question.

The fact that you see your business life and personal life as one is a key indicator that you have not set proper boundaries for your life and in your relationships.

Your business life should be your business life, and your personal life should be your personal life.

Here are some suggestions on how to set proper boundaries.

1) Have a set start and end time to your day. Do not let your work invade your personal time. Work will always fill the time you allot it, so you may find that you are much more efficient when you have a limited time to work on your business. Use your calendar and stick to it!

2) Get involved in something outside your business. If you like travel, join a travel club. If you like to read, join a book club. If you like to hike, join a hiking club. This will expose you to people who know nothing about your business, but still share the same interests that you do. They won’t want anything from you except your thoughts on your favorite destination, book, or hiking trail.

3) Schedule time with your current friends and gently let them know that you’re not open to a conversation about your business, and you don’t feel you can be their coach and their friend at the same time. You’d much rather be their friend. If you’re worried about what you’ll talk about, think about purchasing a small box of conversation starters. They are great to spark new and interesting conversations.

4) Do some journaling about who you are outside of your business. You need to begin to realize that your business is not your identity.

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PS: The Neagle Code: Directions for Life is a weekly no-cost program that is open to everyone! Each week, I'll select and personally respond to one question received via the above “The Neagle Code” page that I feel in my heart will help the most people. (You may choose to remain anonymous if you wish, with our full support.) It is my deep, heartfelt intention that ~ in answering your questions ~ I may provide you with the Universal Truths that in committed application, will set you free. Simply submit YOUR burning question at: www.DavidNeagle.com/ask-david to participate.

How to get over the need to be appreciated

This week's question from my portal “The Neagle Code: Directions for Life” comes from someone who wishes to remain anonymous.

Neagle Code Question

Hi David!

I’m beginning to realize that I have a deep need for appreciation. I go out of my way for others to the point of sacrificing my own desires, and when I get no thanks or appreciation, I can feel the anger welling up inside me. I know this need is spilling over into my business. How do transform this and put a stop to needing others to appreciate me?

Neagle Code Answer

The need for validation from other people is an issue that comes from low self-esteem. This need comes from the perception that you aren’t worthy and it actually started prior to age 7 or 8.

If we don’t truly believe that we are worthy on the inside, we’re always going to be seeking validation or appreciation from others that tells us we are okay.

The problem is that no matter how much others tell us that we did a good job, deep down we don’t believe it.

When a person doesn’t get the appreciation they are looking for it can be extremely painful or even devastating. This causes them to feel resentful and that leads to anger.

A person who is really trying to overcome this in their life has to be aware of the cycle and all the places in their life where this shows up. They have to know how the cycle works.

I’m going to share an integration exercise with you that will help you overcome the need for appreciation if you really want to overcome it.

A) For every person who comes into your life, find one thing you can honestly appreciate about them in that moment.

B) Start journaling what you’re finding to appreciate in other people, and begin to see these qualities in yourself.

C) Start to take a look at how wonderful you really are as a human being and an individual.

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PS: The Neagle Code: Directions for Life is a weekly no-cost program that is open to everyone! Each week, I'll select and personally respond to one question received via the above “The Neagle Code” page that I feel in my heart will help the most people. (You may choose to remain anonymous if you wish, with our full support.) It is my deep, heartfelt intention that ~ in answering your questions ~ I may provide you with the Universal Truths that in committed application, will set you free. Simply submit YOUR burning question at: www.DavidNeagle.com/ask-david to participate.

How do I get unstuck in my business?

This week's question from my portal “The Neagle Code: Directions for Life” comes from Mikaela Zion.

Neagle Code Question

Hi David!

I feel really stuck. I have LOTS of ideas for my business, and yet, I sit paralyzed because I can’t make a decision about what I should do first. I’m afraid I’m going to choose “WRONG”.
HELP!!!

Neagle Code Answer

First, there is no such thing as a mistake. Everything you do, regardless of the results you experience, is bringing you closer to truth. All of those experiences force you to grow, and in the growth, you begin to discover who you are and what you want for your life.

Many entrepreneurs hesitate to get started on an idea because they are afraid of making a mistake. Actually they aren’t afraid of the mistake itself, they are afraid of what other people will think about their decision and outcome.

So you must first DECIDE.

Choose ONE of your ideas. It doesn’t really matter which one, just choose one that inspires you the most.

Then take ACTION on that decision. Don’t worry about the results, don’t fret about what people will think, and don’t stop.

You see Spirit won’t give you your entire plan. You must take action on the first step before the 2nd step will be shown. If you never take action, you’ll never see the next opportunity.

If you should fall flat on your first idea, be grateful for what you’ve learned from it, and continue to look for the next opportunity. It WILL be there.

You will either win or you will learn, in which case, either outcome is a GIFT.

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PS: The Neagle Code: Directions for Life is a weekly no-cost program that is open to everyone! Each week, I'll select and personally respond to one question received via the above “The Neagle Code” page that I feel in my heart will help the most people. (You may choose to remain anonymous if you wish, with our full support.) It is my deep, heartfelt intention that ~ in answering your questions ~ I may provide you with the Universal Truths that in committed application, will set you free. Simply submit YOUR burning question at: www.DavidNeagle.com/ask-david to participate.

4 truths to help you overcome fear

This week's question from my portal “The Neagle Code: Directions for Life” comes from Mike K.

Neagle Code Question

Hi David!

Thanks so much for the opportunity to ask you this question. My question is around fear. I would LOVE to control the fear that I feel. I believe it keeps me from my success. Do you have any suggestions pertaining to HOW I can control the fear I feel?

Neagle Code Answer

Hi and thanks for the question.

First let’s all get on the same page.

The definition of fear is: a distressing emotion aroused by impending danger, evil, pain, etc., whether the threat is real or imagined; the feeling or condition of being afraid.

Fear is an emotion, just like happiness, sadness, joy, or anger. Because fear is an emotion, you can choose whether or not you’re going to allow yourself to be overcome by it.

Let me explain…

Typically entrepreneurs feel fear when they are faced with their own growth or when they know they must change. They feel this fear because their ego is programmed to view these opportunities for growth or change as a threat, and therefore they feel fear to keep from growing and being “at risk”.

The important thing to note in the definition is that it says the emotion is triggered whether the threat is real or IMAGINED.

Most of the time, unless your life is endangered, the fear that we feel is not real.

Here are a few truths that will help you put fear in its place so that you’re not controlled by it:

1) Spirit will never speak to you through fear.

2) When you begin to feel fear, CHOOSE to focus only on the solution or the positive in the situation, and the fear will subside.

3) Always remember that fear is a lie, so if you see yourself getting sucked into that dark place, remind yourself that it’s not real and ask yourself why you’re allowing it to control you. How is it serving you to be paralyzed by fear? You are the creator of your reality, thus the fear is created between your own ears.

4) The only way to neutralize the fear is to step through it. Fighting it or resisting it only gives it energy. For example: If you’re feeling fear about making a sales call, MAKE THE CALL and the fear will disappear.

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PS: The Neagle Code: Directions for Life is a weekly no-cost program that is open to everyone! Each week, I'll select and personally respond to one question received via the above “The Neagle Code” page that I feel in my heart will help the most people. (You may choose to remain anonymous if you wish, with our full support.) It is my deep, heartfelt intention that ~ in answering your questions ~ I may provide you with the Universal Truths that in committed application, will set you free. Simply submit YOUR burning question at: www.DavidNeagle.com/ask-david to participate.

My wife doesn’t want to be wealthy

This week's question from my portal “The Neagle Code: Directions for Life” comes from TJ.

Neagle Code Question

Hi David!

I’ve been studying your teachings for some time now, but my wife has no interest in wealth mindset. We both have very different beliefs around money and it’s starting to create a wedge in our relationship. Do you have any suggestions on how to meet her halfway and maintain the integrity of our relationship?

Neagle Code Answer

This is a great question, and one I get quite often. I wrote about this back in 2012 that I’ll repost below.

Money and relationships are pretty tricky, but they don’t have to be.

If you and your wife have different beliefs around money, I recommend that you both start taking responsibility for yourselves.

Make your own money, have your own banking accounts, and split the joint bills and expenses.

If you want to save for a trip and she doesn’t, go without her, but be prepared for her to do the same.

So many couples struggle with money, especially if one partner makes more than the other. Sometimes it works great and other times it’s incredibly disempowering for the person who is not the breadwinner.

If you feel like your decisions are limited by your wife’s money mindset, you need to have a heart to heart conversation with her, and let her know that from now on, you’ll both be responsible for the bills, but that everything else will go into separate accounts.

This gives her the freedom to do what she wants with her income, and it gives you the freedom as well.

It’s against the laws to ask her to change, this way, you’ll both have the freedom to believe what you want about money and spend as save as you wish.

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PS: The Neagle Code: Directions for Life is a weekly no-cost program that is open to everyone! Each week, I'll select and personally respond to one question received via the above “The Neagle Code” page that I feel in my heart will help the most people. (You may choose to remain anonymous if you wish, with our full support.) It is my deep, heartfelt intention that ~ in answering your questions ~ I may provide you with the Universal Truths that in committed application, will set you free. Simply submit YOUR burning question at: www.DavidNeagle.com/ask-david to participate.

How is a mastermind different from a coaching program?

This week's question from my portal “The Neagle Code: Directions for Life” comes from Elizabeth Lou.

Neagle Code Question

Hi David!

I have seen over and over again, coaches marketing “masterminds.” Can you explain the concept of a mastermind vs. a coaching program? I’m a bit confused as to the difference.

Neagle Code Answer

Hi Elizabeth and thanks for the REALLY great question!!

I agree with you. There are a lot of coaches offering masterminds, and those programs are generally coaching programs rather than true masterminds.

Let me explain the difference.

The definition of a mastermind that I prefer is found in Napoleon Hill’s book, Think and Grow Rich. I strongly encourage you to read Chapter 10: Power of The Mastermind: The Driving Force.

He defines a mastermind as a “coordination of knowledge and effort, in a spirit of harmony, between two or more people, for the attainment of a definite purpose.

He breaks a powerful mastermind into 2 characteristics:

1) The first characteristic is economic. Hill explains that “economic advantages may be created by people who surround themselves with the advice, counsel, and personal cooperation of a group of people who are willing to lend them whole hearted aid in a spirit of perfect harmony.” He goes on to state that, “this form of cooperative alliance has been the basis of nearly every great fortune.”

2) The second characteristic is based on the premise that “No two minds ever come together without thereby creating a third, invisible and intangible force which may be likened to a third mind.

The biggest difference between a coaching program that calls itself a mastermind vs. a true mastermind is that in a coaching program, generally people gather to learn from or get support from one “expert.” In a true mastermind, all participants are “equal” and have a goal of helping each other, knowing that in return, they will also be helped.

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PS: The Neagle Code: Directions for Life is a weekly no-cost program that is open to everyone! Each week, I'll select and personally respond to one question received via the above “The Neagle Code” page that I feel in my heart will help the most people. (You may choose to remain anonymous if you wish, with our full support.) It is my deep, heartfelt intention that ~ in answering your questions ~ I may provide you with the Universal Truths that in committed application, will set you free. Simply submit YOUR burning question at: www.DavidNeagle.com/ask-david to participate.

When over-delivering for clients is unhealthy

This week's question from my portal “The Neagle Code: Directions for Life” comes from Brionna.

Neagle Code Question

Hi David!

I’m plagued by my fear of disappointing my clients. This is resulting in me over-delivering, and basically being controlled by my clients every whim and demand. Do you have any suggestion on how I can move past this?

Thanks!!

Neagle Code Answer

Hi Brionna!

Thanks so much for your question…and in fact, I get asked this so often that I’m going to republish a response I wrote about a year ago.

The answer is both simple and a journey in itself.

You must learn to love yourself.

The reason you’re afraid of disappointing someone is because you are relying on them to make you feel ok or worthy or good enough or loved (you pick).

At some point in your life you picked up the belief that you had to be something, do something or act a certain way to be loved. If you disappointed someone, either there were dangerous consequences, or they withheld love.

Here’s an example to help you see what I mean:

A child struggles in school. Even though they are giving it their best, they bring home an F on their report card. The child’s parents are disappointed, and instead of helping the child work to figure out why they are struggling, they get upset, angry or even punish the child.

The message is clear to the child that they are not good enough. So they work harder at doing whatever they can to gain the acceptance of their parents, because to them acceptance now equals love.

Fast forward to your situation.

You don’t want to do anything to upset your client because it will cause you to feel that same pain you felt as a child, and so you’re willing to put up with anything or do anything to avoid feeling that way again.

The only way to stop feeling this way is to love yourself and to stop seeking love and acceptance from your clients.

Unconditionally.

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PS: The Neagle Code: Directions for Life is a weekly no-cost program that is open to everyone! Each week, I'll select and personally respond to one question received via the above “The Neagle Code” page that I feel in my heart will help the most people. (You may choose to remain anonymous if you wish, with our full support.) It is my deep, heartfelt intention that ~ in answering your questions ~ I may provide you with the Universal Truths that in committed application, will set you free. Simply submit YOUR burning question at: www.DavidNeagle.com/ask-david to participate.